Mobile app login issue for newly installed or reinstalled apps

Incident Report for Mobaro

Resolved

The issue has been resolved. Please check your device's app store to update to the latest version of the Mobaro mobile app (Version 1.2.0)
Posted Jun 11, 2026 - 08:16 CEST

Update

Android devices are now ready update through the Google Play Store.
Posted Jun 10, 2026 - 21:56 CEST

Monitoring

A fix has been deployed to the App Stores, we should be fully operational within the hour.
Posted Jun 10, 2026 - 21:53 CEST

Identified

We have identified the issue preventing some users from logging into the Mobaro mobile app after a new installation or reinstall. A fix has been prepared, and we are currently awaiting distribution through the App Store and Google Play Store.
Posted Jun 10, 2026 - 16:37 CEST

Update

We are continuing to look into this issue.
Posted Jun 10, 2026 - 16:22 CEST

Investigating

We are currently investigating an issue preventing some users from logging into the Mobaro mobile app after a new installation or after uninstalling and reinstalling the app. Users who already have the app installed and remain logged in should not be affected. To avoid problems, please delay removing or reinstalling the mobile app at the moment.
Posted Jun 10, 2026 - 15:17 CEST
This incident affected: Mobile App.