On September 9, an expired TLS certificate disrupted secure connections to several Mobaro services, affecting access to the platform and online functionality in the mobile application.
A replacement certificate was installed and service was fully restored at 05:32 CEST.
We have identified gaps in our certificate-renewal procedures that contributed to the incident and are implementing improvements to our certificate lifecycle management, monitoring, and alerting to reduce the risk of recurrence.
We apologize for the disruption.
Customers who would like a copy of the full incident report can request one by contacting support@mobaro.com.